Competition Dispute Resolution

Competition Dispute Resolution (CDR)

Competition Dispute Resolution – complaints form

NHS Cambridgeshire has published a Competition Disputes Resolution Process  (DRP), which concurs with the approach being proposed by NHS East of England. See associated documents below.

This form is for complaints relating to breaches of the Principles and Rules of Cooperation and Competition. You should only complain to the PCT relevant to the issue you are raising i.e. in the geography concerned, or where the commissioner is based. If you are complaining about a cross-boundary issue (ie. involving more than one PCT) you can complain to any relevant PCT, but we reserve the right to nominate the lead PCT for the purpose of resolving the dispute.
Complaints and Inquiries about potential breaches of the PRCC.

The initial part of the form will enable you to review your complaint against our entry criteria, and it will be necessary for you to complete this checklist against our criteria to confirm you meet these, along with our terms and conditions. By completing the form you are confirming that you consent to the resolution of the complaint by way of the DRP.

You are encouraged to raise all issues within a reasonable timescale in order that the PCT can contemporaneously investigate the matter and the PCT will attempt to resolve your complaint within our published timescales. Any extension to the timescale will be by agreement with the parties concerned.

The PCT will send a version of this submission to the parties named in your complaint. If your submission contains confidential information, you should indicate this clearly for redaction (editing). This form is to be used to lodge the complaint and should contain only the detail necessary for an assessment to be made. If further information is required, it will be requested.

We will disclose your business name to the company or individual about whom you are complaining. The PCT recognises that there are some circumstances in which complainants prefer to remain anonymous but that may hinder the effectiveness of the investigation.

If your complaint meets our entry criteria and we decide to review your complaint, we may publish details of the complaint, including your business name, on our website.

In order for the PCT to process your complaint efficiently and effectively please complete all the relevant fields with appropriate information.

If you want to raise a complaint, our submission form is here.
If you require further advice or assistance please contact:

Case Manager at sharon.fox@cambridgeshire.nhs.uk  
Switchboard: 01223 725400
Appealing against our review of your complaint
If you are appealing against the decision made by the PCT following their dispute resolution process, please click here.