Out of Hours Services

This consultation is now closed. Keep updated on what's happening by visiting this page for updates on results from the consultation and next steps.

NHS Cambridgeshire undertook a county wide consultation around out of hours services as a result improvements to the service are now being implemented.

I hear the service is going to change?

From 8 April 2010, out of hours services will be provided by Urgent Care Cambridgeshire to the whole of the county.  Previously, up to four organisations have provided this service to our county. By having one organisation in future to provide the service, it means that GPs working out of hours can drive to any location within the county if demand for the service increases. Patients should get treated more efficiently because the service is being delivered the same way for everyone. 

When can you get out of hours services

Depending on when your surgery closes, the out of hours services operate during the following times: Friday to Monday 6.30pm to 8.00am 24 hours a day on Saturdays and Sundays 24 hours a day during Bank Holiday periods  You may be directed to one of the out of hours Primary Care Centres which are based at North Cambridgeshire Hospital Wisbech, Doddington Hospital, Princess of Wales Hospital Ely, Hinchingbrooke Hospital Huntingdon and Chesterton Medical Centre Cambridge. GPs, nurses and other staff are based at these centres, plus they act as bases for the GPs who make home visits during out of hours. Contact Urgent Care Cambridgeshire for more non-medical information about their services on 01223 726050 available between 9.00am – 6.00pm Monday to Friday excluding Bank holidays. 

What if I have a concern or want to complain about out of hours services

It’s important that your local NHS knows about any problems you experience with out of hours services and helps us to monitor the service and make timely improvements. Should you experience any concerns or problems with the service contact your local NHS patient advice and liaison service (PALS) who provide friendly and professional advice. Please tell them about your experience, they will do their best to help you and shall make a log of your call for our records. All calls are confidential.

Call: PALS Freephone 0800 279 2535 or 01223 725588

Email: pals@cambridgeshire.nhs.uk

Write to: Patient Advice and Liaison Service
Lockton House
Clarendon Road
Cambridge
CB2 8FH

Available 9.00am to 5.00pm, Monday to Friday excluding Bank Holidays
Outside these hours, an answer phone system is available - please leave a message and we will return your call.